Please note that delivery times are estimates only, actual delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver. We aim to provide you with notice of any delay as soon as reasonably possible.
Orders placed on Friday after 12 noon, weekends and public holidays will be shipped on the next business day.
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
Pre-ordered items are delivered in accordance with the advertised delivery time frames.
If your order contains both ‘pre-order’ and ‘non-pre order’ items, the items which are not subject to a 'pre-order’ will be picked, packed and sent separately. Separate delivery fees may be charged for each delivery.
For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items.
The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.
Same Day & 2 Day Delivery will not be available on Bulky and Fragile items.
Note: An order can become bulky when it includes multiple larger products, which would make your package exceed 0.25 cubic meters, 1m in length or 20Kgs. For example, multiple Boxes of Nappies, toilet paper, or adding a quilt with other products could cause the order to go over these metrics.