BIG W Help

Due to high demand, we are currently experiencing delays with some orders. 

If you have placed an order, we'll notify you when your Pick up order is ready to collect, your Delivery order has been shipped, or your online lay-by is confirmed. 
Our Delivery Partners are currently also experiencing delays with shipments and process scanning. Click here for more information on delays. 
Thank you for your ongoing patience and support as together we do all we can to keep our team, customers and communities safe.

About us

Every day's a big day. BIG W is always here with everything you need to make it happen, to make a real difference.

Contact us

Have a question about shopping at BIG W? Click help with stock, product information or BIG W customer service options. 


Here you'll find the latest on BIG W product delays, catalogue apologies and store updates and information. 


BIG W gives you 90 days to return a product that you’ve changed your mind on, with proof of purchase. 

Privacy policy

Find information on the BIG W privacy policy, including how we may collect, hold, use and disclose your personal information.

Cookies statement

Click here for the BIG W statement covering everything you need to know about our use of cookies. 

Product recalls

We're committed to providing our valued customers with safe, quality products. View all product withdrawals and recalls here.

Online terms & conditions

Your access to and use of the Site, including your Orders and purchases of Products through the Site, is governed by these terms and conditions.

Get to know your legal rights as a BIG W customer, and shop online with BIG W with confidence.

Frequently asked questions

Find answers to your BIG W Frequently Asked Questions here on topics from ordering online; our trading partners and much more.