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Overview of the Qantas First Lounge Spa (and how to get in)

Zen on the house: Qantas is one of just a handful of airlines to operate a spa for top tier passengers.

Here I am surrounded by walls of cascading greenery in a dimly lit room. Soothing music plays through a speaker, and the scent of aromatherapy oils wafts across the room.

Where am I? I could easily be in a remote rainforest retreat, but I’m actually at Melbourne Airport, enjoying a blissful pre-flight massage at the Qantas First Lounge Spa.

With stunning decor and award-winning treatments, the world-class Qantas First Spa should be on the bucket list of any traveller. We've put together this article to provide an overview of the Spa, and to give you the lowdown on how you can book a treatment.

(If you're looking for a comprehensive overview of the Sydney First Class Qantas Lounge, check out our latest write up here).

Who manages the Spa?

The Qantas First Lounge Spa is managed by the Australian skincare and day spa company La Gaia, who manufactures a high-end range of Australian botanicals skincare products.

You'll find La Gaia products in Qantas business and first-class amenity kits, as well as in Qantas lounges in Australia and abroad.

Additionally, La Gaia operates spa retreats in some of Australia's top boutique destination resorts. Locations include Saffire Tasmania and Elements at Byron.

qantas first lounge spa menu montage

Location of the Qantas First Lounge Spa

There are just two Qantas first spas in operation. The spas are located within the Qantas First Class Lounges in Sydney and Melbourne. These superb spaces are considered by many to be amongst the top airport lounges in the world.

In both locations, you'll find the spa nestled away discreetly at the back of the Qantas First Class Lounge, behind unmarked doors. And with no signage or advertising, without prior knowledge, uninitiated travellers wouldn’t really know the spa is there.

qantas first spa melbourne entry

How to get into the Qantas First Lounge Spa

Anyone with access to the Qantas First Class Lounge is eligible to book in for a spa treatment. This includes:

  • Passengers travelling in Qantas first class
  • Passengers travelling on oneworld partners and Emirates first class
  • Qantas Frequent Flyer members who hold a Platinum or higher membership tier
  • Those holding oneworld Emerald membership or Emirates Platinum Skywards status
  • Eligible guests, including anyone with a Qantas First Lounge pass

If you’re a lower tier Qantas Frequent Flyer member interested in trying out the Spa, your best bet is to book a first-class flight using Qantas Frequent Flyer points.

Booking an appointment at the Qantas First Spa

Being eligible for the Qantas First Lounge Spa doesn't necessarily guarantee you a spa treatment.

Understandably, Qantas first-class and invite only-Chairman's Lounge passengers get first dibs on treatments at the Qantas First Spa. They'll receive a call from a dedicated host the day before their flight with an offer to pre-book an appointment prior to the flight.

All other travellers need to try their luck by booking in on a ‘first come, first served' basis at the Qantas First Class Lounge front desk. The front desk will make a booking for you if a slot is available, so it's important to inquire as soon as you arrive.

The tricky part is that Qantas doesn't publish the spa's opening hours, and as you can imagine, free treatment slots are hot property.

Our expert tip? Arrive early if you can, this will maximise your chances of securing a 20 minute treatment slot. If you're really keen, we'd suggest booking a longer transit to enjoy the Qantas First Lounge and (hopefully) some pamper time.

The Qantas First Spa treatment options

Qantas First lounge

There are four blissful treatments available, and each treatment is a 20-minute treatment duration. On my most recent visit, I sampled the ‘Dream Aligner' hot stone massage. As an incredibly relaxing treatment, it didn't disappoint.

qantas first lounge spa la gaia products
All treatments feature La Gaia products

Be sure to arrive to your treatment 10 minutes early to avoid missing out on your valuable pamper time. It's also worth nothing that spa guests must be over 18 years of age.

Spa experience

Once it's time for your spa appointment, you'll head through the discreet doors to the spa reception. If it's your first time visiting the Qantas First Lounge Spa, you’ll need to allow a few minutes to fill out some paperwork.

However, if you’ve previously enjoyed a treatment at one of the two facilities, your information will already be on file.

qantas first lounge spa desk and entry area
qantas first spa reception

Once your therapist is ready for you, you'll be taken to your private treatment room. We particularly love the Sydney Qantas First Spa treatment rooms, where floor-to-ceiling greenery makes for a truly tranquil oasis.

Not to worry, the Melbourne treatment rooms are special, too, particularly for aviation enthusiasts. While there are no living walls of greenery, you'll have the option of enjoying tarmac views while you receive your treatment.

qantas first treatment room table melbourne
Look at that view! A picture from inside the Melbourne Airport treatment room when previous provider, Aurora Spa Rituals managed the Qantas First spa.

All spacious treatment rooms feature sinks and wardrobes to stow your personal items. Select Sydney treatment rooms also feature showers.

Once you're settled in, your therapist will carry out the treatment, and you'll enjoy your 20 minutes of blissful relaxation. You can then head onwards to your destination, refreshed and rejuvenated.

qantas first spa treatment melbourne 2

Final thoughts

The Qantas First Class Lounge is considered one of the best lounges in the world, and the spa, operated by La Gaia Unedited, really offers the ultimate dose of pre-flight indulgence. While appointments are on the short side at 20 minutes duration, the treatments are of a very high standard and are extremely relaxing – just long enough to calm any pre-flight nerves!

If you're keen to try a treatment and don't hold the required status for entry, consider booking an Emirates or oneworld airline first-class flight departing from Melbourne or Sydney using Qantas Frequent Flyer points.

Unless you're awaiting a flight on Qantas First Class or are a Chairman's Lounge member, the key is to arrive early and head straight to the desk to enquire about a spa treatment.

How early would you arrive at the Qantas First Lounge for a spa treatment?

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About The Author

6 thoughts on “Overview of the Qantas First Lounge Spa (and how to get in)”

  1. Avatar for Kate

    Hi Adele, Thanks for a great review. Do you know what the opening hours of the spa are under the new operator. It used to close at 4pm – is that still the case?

  2. Avatar for Glenn Low

    Hi Adele,
    How long prior to the flight can you access the lounge. I’ve been advised that it can be 5 hours, is that correct?

    1. Avatar for Adele

      Hi Glenn, it does depend on the Lounge and also your itinerary. In Sydney, I’ve entered even earlier (with a flight from Adelaide first). If you’re flying ex Sydney, you may be restricted by checkin opening three hours beforehand, unless you are able to checkin online.

    1. Avatar for Adele

      Hi Kelly, passengers travelling in Qantas first class typically receive a call the day before flying to book in a timeslot. For everyone else, it’s subject to availability. You can check at the welcome desk as you arrive.

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